TRUE LAB PEPTIDES - Advancing Medical Research

At TrueLab Peptides, we are dedicated to ensuring that your orders are processed and delivered promptly, securely, and with the utmost care. This Shipping Policy outlines our fulfillment process and the terms that apply to all shipments.

We currently ship to addresses within the United States and select international locations, subject to applicable laws, import restrictions, and carrier limitations.
Certain products may be restricted from shipping to specific regions due to regulatory or logistical constraints. If an order cannot be shipped to your location, our team will contact you directly to discuss alternative arrangements or issue a refund.

• Orders are typically processed within 5 business days following payment confirmation.
• Processing times exclude weekends and public holidays.
• TrueLab Peptides is not responsible for delays caused by carriers, customs inspections, weather conditions, or other unforeseen events beyond our control.

Shipping fees are calculated at checkout based on package weight, destination, and selected delivery method.
From time to time, free or discounted shipping promotions may be available and will be clearly indicated during checkout.

Once your order has shipped, you will receive an email confirmation with a tracking number to monitor its delivery status.
If you do not receive tracking details or experience issues with your shipment, please contact us at info@TrueLabPeptides.com and our support team will assist you.

If your package is lost in transit or arrives damaged, please notify us within 7 days of the expected delivery date.
For damaged orders, we may request photographs of the packaging and products to help expedite a claim with the carrier. We will work diligently to resolve the issue and ensure your satisfaction.

Many of our research products may require specific storage conditions (such as refrigeration or protection from light).
It is the customer’s responsibility to follow the recommended storage guidelines upon receipt to maintain product quality and integrity. TrueLab Peptides is not responsible for degradation caused by improper storage after delivery.

For all shipping-related inquiries, please contact our support team at info@TrueLabPeptides.com.

We appreciate your trust in TrueLab Peptides and are committed to ensuring that every order reaches you safely and efficiently.